Return policy

Return & Refund Policy

Domain: oasestore.com Category: Packaging & Storage Supplies Last updated: Dec 16, 2025
This policy is written for products such as resealable pouches, zipper storage bags, mini plastic pouches, vacuum storage bags, mesh storage bags, storage bins/boxes, organizers, and crates.
Support: support@oasestore.com

Return Window

You may request a return for eligible items within 30 days of delivery (based on carrier delivery confirmation). Return authorization is required before sending items back.

Important: For some products, opening sealed retail packaging may affect eligibility unless the item is defective or we shipped the wrong item. Please review "Non-Returnable" Items-below.

(1) Eligibility Requirements

To be eligible for a return, items must meet all of the following:

  • Condition: unused, unwashed, and in resalable condition.
  • Completeness: all parts/accessories included (e.g., vacuum pump, valves, clips, lids, dividers).
  • Packaging: original packaging and protective materials included where applicable.
  • Proof of purchase: order number or receipt from oasestore.com.

(2) Non-Returnable / Restricted Items

Not eligible (unless defective/wrong item shipped):
  • Final sale / clearance items marked "Final Sale"or "Non-Returnable"-
  • Sealed items that have been opened from tamper-evident or hygienic sealed packaging (where applicable) and are not in resalable condition.
  • Vacuum bags and compression bags that show signs of use (wrinkles, valve wear, contamination, odors) or missing pump/valve parts.
  • Consumable packaging (paper/glassine/waxed bags, poly pouches) if opened and not in resalable condition.
  • Customized/personalized items (if offered).
  • Gift cards and store credit.

Local consumer protection laws may provide mandatory rights that override certain restrictions.

(3) How to Start a Return

  1. Email support@oasestore.com with your order number and the item(s) you want to return.
  2. Provide the reason for return. For defects/damage/wrong item, attach clear photos.
  3. Wait for Return Authorization (RA) and return instructions (return address + any customs guidance).
  4. Ship using a trackable method and keep the tracking number until the case is resolved.
Tip: If your item arrived damaged, keep all packaging. Many carriers require packaging photos for claims.

(4) Return Shipping Costs

Reason Return Shipping Notes
Change of mind / ordered wrong size Customer Original shipping fees are generally non-refundable unless required by law.
Wrong item shipped by us xoasestore.com (case-by-case) We correct via replacement or refund.
Defective / damaged in transit (confirmed) xoasestore.com (case-by-case) We may offer replacement, return label where available, or refund.
International returns & customs

Import duties/VAT paid to local authorities are typically non-refundable by us. Depending on your jurisdiction, you may be able to apply to your customs authority for a refund.

(5) Refunds

  • Inspection: refunds are processed after we receive and inspect the return.
  • Timing: typically 5-10 business days after inspection (bank posting may take longer).
  • Method: original payment method when possible; otherwise store credit may be offered.
  • Partial refunds: may apply if items are returned missing parts or in unacceptable condition.

(6) Cancellations

We may be able to cancel an order before it ships. Once shipped, cancellation is not possible and you must follow the return process after delivery.